Things you might like to know...
We understand that the world of protein and supplements can be confusing. It’s really important to us to help you navigate through the jargon and find the information that’s helpful for you. If your question isn’t answered below, reach out on email and we’ll be happy to help: email@example.com
About Your Subscription
How does this all work?
We wanted to make things super simple: chose your trial box and set your on-going subscription; then we’ll deliver at a frequency that suits you. Three product choices and three frequency choices – no needless questions or complications. You can amend your choices at anytime in your account page.
Your first delivery is our Starter Box: 4 single serve sachets and a shaker
Your Ongoing Plan is 12 sachets of your choosing
I want to try first before committing!
And we totally understand! When you purchase the trial box, you get charged for this box and nothing else. Within 10 days, we’ll then ship your Ongoing Plan. All subscriptions will automatically be started 10 days after the initial purchase of a Starter Box, irrespective of your chosen plan frequency or delays in delivery. If you want to make changes: just login to your account and you can amend your order up to 24 hours prior to shipping. You only get charged for the second box when we ship it. If you haven't received your Starter Box within five days of order, please let us know.
When will I get my order?
As a standard, orders are processed between 9am – 5pm ET, Monday to Friday, however they can be despatched outside these times.
I want to send my boxes to more than one address…
No problem. Just add your additional address in the account page and choose your products. You can then view both subscriptions in the same place, switching between addresses!
I want to try something new, how do I change my chosen blend?
Change can be great and we wanted to make it super easy for you to switch your products. Just click on your current subscription and a handy widget will appear. Here you can click ‘swap’ and change out your product. You can make changes up to 24 hours before your next delivery is due.
What do I get in my Neat boxes?
In the trial box, you’ll get 4 single-serving protein sachets of your choice and a cool Neat shaker (400ml/13.5floz). In the on-going subscription box, you’ll find 12 single-serving protein sachets and you can mix and match your blends. Our sachet servings size are as follows: Vegan Protein blend 35g/1.2oz and Whey Protein blend 30g/1.1oz.
I want a refund.
If you’re not satisfied with your Neat box, you can return it within 14 days. All returns must be booked in and postage paid at your own cost. Please contact our support desk on firstname.lastname@example.org for full return procedure. Refunds will be given on complete product only (e.g. your box must contain all items it was despatched with) and all products must be unopened.
How do I cancel?
We’re sorry to hear that you want to cancel your ongoing orders. To stop your subscription, all you need to do is log into your portal and choose ‘Your Details’ along the top menu bar where you’ll see information on your current subscription. On the right, you’ll see a ‘cancel’ button. Click the button and it’s as simple as that! You’ll receive a confirmation email. If you have any problems with the above steps, please email us asap - we cannot stop your subscription once it’s left our warehouse, so please give 24 hours notice. Support hours are Monday – Friday: 4am – 12pm EST. If you email us on a weekend, we will not be able to action any changes until Monday. If there’s anything we can help with, please email us on email@example.com
I want to refer a friend!
Amazing. You can refer right here.
Some small print: all rewards are given as vouchers you can use against Neat Nutrition purchases. For referrers, this will be off ongoing subscriptions, for referees, this will against a Starter Box or an Ongoing Box if they skip ahead. All referrals must be issued through the Neat loyalty platform using your bespoke customer referral code. Rewards are only issued when the referee places an order with Neat Nutrition. You cannot refer someone who is already a subscriber and you cannot refer yourself by creating false accounts.
We reserve the right to invalidate any referrals that abuse this system.
About Neat Nutrition
Who are you guys?
Oh hello! Thanks for asking :) You can find out more about Neat here.
Where does my order ship from?
Your trial and ongoing plan boxes ship from the USA (specifically, Miami). We know it’s a little confusing as we’re a British company, but we’re committed to providing the best shipping services for you, and that means no transatlantic journeys for your boxes.
What makes Neat different?
We like to think its our commitment to support you and your goals: we’re not just about selling a product, we want to provide additional resources to help you lead your best and balanced life. That’s why our site is packed full of education, recipes and content to inspire you. We’re also only ever an email away, ready to help with any questions you have.We also think our protein powders are pretty amazing. We keep it simple, with high-quality ingredients that are well sourced, and taste great. No added nasties.
Single serve sachets aren’t enough for me, where can I buy your product in bags?
About Protein Powders & Our Blends
Protein is a macronutrient, found in foods such as meat, dairy, nuts and beans. Macronutrients are the three substances your body needs for growth; in addition to protein there's also carbohydrates and fats. Protein is made up of amino acids, which play a key role in the development of healthy muscles, skin, hair and nails.
What’s the difference between Whey and Vegan Proteins?
Whey: Is fast acting, easily absorbed and a dairy based protein powder.
Vegan: Is a pea & hemp blend, allergen friendly and a plant based protein powder.
Are Your Protein Powders ‘Complete Protein’?
Our blends contain a balance of all the essential amino acids that are necessary for the body’s basic dietary needs. We blend pea & hemp proteins for our Vegan Protein, to ensure an amino acid profile similar to Whey Protein, which has naturally high levels of essential amino acids.
What is Thaumatin?
Thaumatin is a naturally occurring protein found in the katemfe fruit, and is used as a low-calorie natural sweetener in our products. We use Thaumatin as it fits perfectly with our ethos of delivering the best products with high quality, natural ingredients!
Why Should I Have a Protein Supplement?
Let’s break it down…
1. When you workout, you create tears in your muscles, which then need to repair themselves. Amino acids will help repair these tears, and a protein shake is an easy way to get these amino acids into your system. Of course, you can get your protein from food, but it takes more time for your body to break down the protein in solid food. So if you’re in a rush, or your busy lifestyle makes shakes an easier option, a supplement might be right for you.
2. If you’re following a plant based or specialised diet, you may struggle to get all the essential amino acids you need (your body only makes some of them, the rest you need from your diet). A supplement could help with making sure your body is getting what it needs.
What can I mix my protein with?
If you mix your protein powder with water, it will reach your muscles the quickest. If fast recovery isn’t what you’re after, here’s where it gets fun. You can mix your protein powder with milk, non-dairy alternative milks, fruit, veggies, oats – the limit is your own creativity. Check out here our awesome recipes for inspiration!